Frequently Asked Questions

Pick the activity you want from our website, choose your date and the number of people, and complete the checkout. You’ll receive a confirmation email with all the details: activity name, date, time, meeting point, and any instructions you need for the day.

Some activities let you pay a deposit now and settle the rest on the day. Others require full payment upfront. This is shown clearly on each activity page before you checkout.

We recommend booking as early as possible during busy periods (July, August, Christmas, Easter and Carnival). Popular tours like the Freebird One catamaran and Siam Park tickets can sell out days in advance.

We process payments through Stripe and PayPal, both of which are fully encrypted and secure. You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, iDEAL, Revolut Pay, and most other major payment methods.

All transactions are in euros (€). If your bank account is in a different currency, your bank will handle the conversion at their standard rate.

Many of our activities include a collection service from designated stops in the main tourist areas: Costa Adeje, Playa de las Américas, Los Cristianos, and sometimes other zones. The pickup point is usually a well-known landmark or bus stop close to your accommodation, not necessarily your hotel entrance, since many hotels don’t allow coach access on their grounds.

Your confirmation email will include the exact pickup location and time. If your accommodation is outside the standard route (for example, in Golf del Sur or Los Gigantes), contact us and we’ll let you know the nearest option or suggest alternatives.

For boat trips departing from Puerto Colón or Los Cristianos harbour, some tours include pickup while others ask you to make your own way to the marina. This is always stated on the activity page.

Most activities can be cancelled with a full refund if you let us know at least 48 hours before the scheduled start time. Some activities with more complex logistics (private charters, large group bookings) may require 72 hours or more notice. The specific cancellation window is always shown on the activity page.

Cancellations made inside the non-refundable window (typically less than 48 hours) are not eligible for a refund. Same-day cancellations and no-shows cannot be refunded, because the provider has already reserved crew, equipment and space for your booking.

If something unexpected comes up, contact us as soon as you can. Depending on the activity and provider, we may be able to move you to a different date rather than cancel outright.

Safety is the deciding factor. If sea conditions, wind or weather make it unsafe to run the activity, the operator will cancel it and we will contact you to offer an alternative date. If no suitable date is available during your stay, you’ll receive a full refund.

This applies when the operator determines conditions are unsafe, not when it’s simply overcast or slightly windy. Tenerife’s south coast has a mild climate year-round, and most activities run 350+ days a year. Cancellations due to weather are uncommon but do happen occasionally, especially with boat trips during winter storms.

Many of our activities are great for families. Each listing states the minimum recommended age and any specific requirements (height restrictions for water parks, swimming ability for water sports, etc.).

As a general guide: whale watching boat trips, theme park tickets (Siam Park, Loro Parque), guided bus tours, and kayaking tours are all popular with families. Jet ski tours usually require participants to be 16+ (or ride as a passenger with an adult). Quad and buggy safaris typically have a minimum driver age of 18, with children riding as passengers.

If you’re not sure whether something is right for your kids, send us a message with their ages and we’ll give you an honest recommendation.

If the date you want isn’t available, get in touch. We can check for last-minute availability directly with the provider, suggest a similar alternative activity, or add you to a waiting list in case a space opens up. We won’t charge you anything unless we can confirm a booking you’re happy with.

Yes. If you find the exact same activity at a lower published price through another website or booking platform, let us know and we’ll do our best to match or beat it. The comparison must be for the same operator, same date, and same inclusions. Full details of our price promise are here.

Yes. Add as many activities as you like to your cart and check out in one go. This is the simplest way to plan several days of excursions without making separate transactions. Each activity will have its own confirmation with individual details and pickup times.

For larger groups (typically 10+ people), we can arrange special pricing and customised logistics. This applies to private boat charters, guided tours, corporate outings, and multi-activity packages. Contact us with your group size, preferred activities and dates, and we’ll put together a tailored proposal.

Each activity page includes specific recommendations, but as a general rule:

Boat trips and water sports: Swimwear, towel, sunscreen (high factor), sunglasses, a light jacket or hoodie (it’s cooler at sea than on shore), and seasickness tablets if you’re prone to motion sickness. Snorkelling equipment is usually provided.

Hiking and land tours (Teide, Anaga, jeep safaris): Sturdy closed-toe shoes, sun protection, water, and a warm layer for altitude. Teide can be 15-20°C colder than the coast.

Theme parks: Comfortable clothing, swimwear (for water parks), and water shoes are useful. Sun protection is essential. Most parks have lockers available.

Across all activities: bring your phone for photos but consider a waterproof case for anything on the water.

Contact us immediately by WhatsApp or phone. We will try to reach the driver or provider to find a solution. However, activities with scheduled transport (bus tours, shared pickups) cannot hold departure for individual passengers, as this affects everyone else on the trip. If the vehicle has already left, we’ll do what we can to help you reach the activity point independently, but this cannot be guaranteed.

Being at your pickup point 5 to 10 minutes early avoids any stress.

No-shows are not eligible for any refund. The provider will have reserved crew, equipment and capacity specifically for your booking, and that space could have been offered to another guest. If you know in advance that you can’t make it, contact us before the cancellation deadline and we can either rearrange or cancel with a refund (subject to the terms for that activity).

Many of our activities can accommodate guests with reduced mobility or specific needs, but it depends on the activity and the provider’s facilities. Let us know your requirements when you book (or beforehand) and we will check directly with the operator. We’d rather give you an honest answer upfront than have you arrive and be disappointed.

For boat trips, most larger catamarans have flat-deck access. Some smaller boats may be more difficult to board. Theme parks have their own accessibility information on-site. Guided bus tours are generally accessible. Water sports vary widely, so please ask and we’ll advise.

If your activity includes food or drinks (many boat trips do), let us know about any allergies or dietary requirements at the time of booking. We’ll pass this to the provider so they can prepare accordingly. Common requests like vegetarian, vegan, gluten-free or halal can usually be accommodated with advance notice.

Enter your code in the promo code field during checkout and the discount will be applied to your total before payment. Codes are case-sensitive and have expiry dates. If your code isn’t working, check for typos or contact us and we’ll sort it out.

Contact us as soon as you notice the mistake. Whether it’s the wrong date, incorrect number of participants, or a spelling error in a name, we can fix most issues quickly. The sooner you let us know, the easier it is to resolve without affecting your plans.

After you book, we send your confirmation by email/WhatsApp. It includes the activity name, date, time, and pickup or meeting point details. If you don’t see the email, check your spam or promotions folder. You can also reply to us on WhatsApp if you need it resent.

Our team communicates in English and Spanish, and our website is available in over 15 languages. Most activity guides and crew speak English and Spanish as a minimum, with many also speaking German, French, Dutch or other languages depending on the operator. If language is a concern for a specific activity, ask us and we’ll check what’s available.

We’re a local company based in Adeje, south Tenerife. Our office is open every day and our team lives on the island, so if there’s an issue with your booking or on the day of your activity, you’re talking to someone nearby who can actually resolve it.

We don’t list hundreds of activities. We work with a smaller number of operators that we know and trust, and we only sell experiences we’re comfortable putting our name on.

Absolutely. Tell us what kind of trip you’re looking for (adventure, relaxation, family fun, romance, nature), how many days you have, and any preferences or constraints, and we’ll suggest a personalised shortlist. You can reach us via WhatsApp, email, or the contact form on our website. We’d rather help you find the right activity than have you book something that doesn’t match what you’re after.

You can reach us by:

• WhatsApp (fastest for quick questions and day-of-activity issues)
• Email via our contact page
• Phone during business hours

We aim to respond to all messages within a few hours during the day. For urgent matters on the day of your activity, WhatsApp is the best way to reach us.