Welcome to CanaryVIP, your premier partner for exceptional experiences in the Canary Islands. Our mission is to ensure that every excursion, tour, and activity you book with us not only meets but exceeds your expectations. These comprehensive Terms and Conditions are designed to provide a clear, mutual understanding of our service commitment to you and outline the responsibilities and expectations of all parties involved.
Company: Comercio y Marketing Online SL
CIF: B76750876
Introduction to Our Services
CanaryVIP acts as a booking platform for meticulously curated excursions, tours, and activities in the Canary Islands. The activities are operated by independent third-party providers, each with its own terms and conditions. By booking through CanaryVIP, you acknowledge that the provider is responsible for delivering the excursion and ensuring compliance with safety and operational requirements.
From the initial booking process through the completion of your adventure, we are dedicated to providing a seamless, enjoyable, and memorable experience. This document outlines the contractual agreement between you, the valued customer, and CanaryVIP, ensuring transparency and trust throughout your journey with us.
Booking and Reservation Details
Making Your Booking
- Eligibility and Authority: The individual making the reservation must be at least 18 years old and possess the authority to bind all participants to these terms.
- Accuracy of Information: Providing accurate, complete details at the time of booking is crucial for us to deliver the exceptional service you expect. This includes personal information for all participants, specific needs, and any preferences or requirements. CanaryVIP is not responsible for errors in the information provided by the customer, such as incorrect names, contact details, or selection of activities. Changes due to customer errors may result in cancellation without refund, depending on the terms of the local operator.
- Some excursions may have additional age restrictions, health requirements, or special conditions set by the excursion provider. It is the customer’s responsibility to review these conditions before booking. Failure to meet these requirements may result in denied participation without refund.
- For excursions involving motor vehicles (e.g., quad safari, buggy safari, or any activity requiring the operation of a motorized vehicle), participants must:
✅ Hold a valid, full driver’s license at the time of the excursion.
❌ Provisional, temporary, or learner’s permits will not be accepted.
❌ Digital copies or expired licenses will not be accepted.
⚠️ If a participant fails to present a valid driver’s license at check-in, their participation will be denied, and the booking will be considered a no-show with no refund issued.
Confirming Your Adventure
- Reservation Confirmation: Upon booking, you will receive a confirmation detailing your chosen excursions, including dates, times, and any pertinent information necessary for your experience. Customers must carefully review their confirmation details upon receipt. Any errors or discrepancies must be reported to CanaryVIP within 24 hours of receiving the confirmation. Failure to do so may result in the inability to modify the reservation.
- Deposit and Payment: Some excursions may require a deposit at the time of booking, with the rest remaining payment due the day of the activity. Payment methods and timelines will be clearly communicated during the booking process.
- Chargebacks & Payment Disputes: Customers agree not to initiate chargebacks or payment disputes without first contacting CanaryVIP for resolution. Unauthorized chargebacks may result in a permanent ban from using CanaryVIP services. Additionally, any fees associated with an unjustified chargeback will be the responsibility of the customer.
Pricing and Payments
Transparent Pricing
- Inclusive of Taxes and Fees: All quoted prices include applicable taxes, fees, and charges, ensuring no hidden costs. We strive for transparency in every aspect of our service.
- Price Adjustments: Should there be any changes to taxes, fees, or charges that affect the price of your excursion, we will notify you promptly and adjust your booking accordingly.
Best Price Guarantee
- Value Assurance: CanaryVIP is committed to providing the best value for your experiences. If you find an identical excursion offered at a lower price by another provider, we will match the price under certain conditions, ensuring you always receive unparalleled value for your investment.
Cancellations and Modifications
Flexible Cancellation Policy
- Cancelling Your Booking: We understand that plans can change. CanaryVIP offers a flexible cancellation policy, depending on the cancellation policy specified in each activity’s description.
- Modifications: Should you need to change your booking, we will make every effort to accommodate your request based on availability and any potential price adjustments.
Operator Cancellations
- Unforeseen Cancellations: In the rare event an excursion is cancelled by the operator due to unforeseen circumstances, CanaryVIP will offer alternative arrangements or a full refund, ensuring minimal disruption to your plans.
- CanaryVIP is not responsible for additional costs incurred by customers due to cancellations, including transportation, accommodation, or any other associated expenses. Refunds will be limited to the amount paid for the excursion, in accordance with the operator’s refund policy.
No Show Policy
- No refunds will be issued for no-shows under any circumstances. However, exceptions may be considered in cases of verifiable force majeure events, ONLY including:
- Flight cancellations with official airline documentation.
- Serious medical emergencies requiring hospitalization, with a medical report.
- Government-imposed travel restrictions that prevent participation.
⚠️ Personal inconveniences, including but not limited to flat tires, transportation delays, or scheduling conflicts, DO NOT qualify as force majeure.
Operational Excellence and Customer Satisfaction
Commitment to Quality
- Partnering with the Best: CanaryVIP collaborates exclusively with top-tier excursion providers known for their quality, reliability, and exceptional service. We rigorously vet all partners to ensure they meet our high standards.
- Continuous Monitoring and Improvement: Feedback is vital for our growth and your satisfaction. We actively seek and act upon your feedback to enhance our offerings continually.
Customer Support and Assistance
- Personalized Service: Our dedicated team is available to assist you before, during, and after your excursion to ensure a hassle-free experience. Whether it’s a question about your booking or a special request, we’re here to help.
- Emergency Assistance: In the unlikely event of an emergency, CanaryVIP provides support and coordination to address your needs promptly, ensuring your safety and well-being.
Photography Services
CanaryVIP partners with reputable local excursion operators throughout the Canary Islands to deliver exceptional experiences. Please note that photography services offered during any excursion are exclusively managed by these local operators. The purchase, payment, and delivery of photographs taken during excursions are handled directly by the respective operator on the day of the activity. CanaryVIP does not manage, collect payments for, or deliver these photographs. Any issues or inquiries related to photography services should be directly addressed with the local operator responsible for your specific excursion.
Rights and Responsibilities
Your Engagement
- Following Safety Guidelines: For your safety and enjoyment, we ask that you adhere to all safety instructions and guidelines provided by CanaryVIP and our excursion partners.
- Respect for Local Customs and Environment: Embracing the local culture and environment is part of the adventure. We encourage respectful interaction with local communities and ecosystems.
Our Assurance
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- Accurate Descriptions: While CanaryVIP strives to ensure that all excursion descriptions, images, and information provided on our website and promotional materials accurately represent the experiences offered, please note that specific details may vary due to factors beyond our control. We reserve the right to make necessary adjustments to itineraries or services to enhance your overall experience. Any such changes will be communicated promptly to ensure your expectations are managed appropriately.
- Responsiveness to Concerns: Should you have any concerns or issues during your excursion, we commit to addressing them promptly and efficiently, striving for your complete satisfaction.
Limitation of Liability
- Third-Party Responsibility: CanaryVIP acts solely as an intermediary between customers and independent excursion providers. CanaryVIP does not operate, manage, or control the excursions listed on our website. Each operator is fully responsible for their services, including safety, insurance, and customer experience.
- No Liability for Excursion Issues: CanaryVIP is not liable for any incidents, injuries, accidents, losses, or damages that may occur during an excursion. Any claims regarding an excursion should be directed to the excursion provider.
- Force Majeure: CanaryVIP shall not be held responsible for cancellations, modifications, or service interruptions caused by force majeure events, including but not limited to extreme weather, natural disasters, government restrictions, pandemics, transportation strikes, or other unforeseen circumstances beyond our control.
- No Guarantee of Service Continuity: While we strive to ensure the availability of all excursions, CanaryVIP does not guarantee that services will always be available due to operational constraints, safety concerns, or technical issues.
- No Liability for Additional Costs: CanaryVIP is not responsible for any additional costs incurred by customers due to cancellations, including but not limited to accommodation, transportation, meals, or personal expenses. Refunds, if applicable, are limited to the amount paid for the excursion and are subject to the operator’s policies.
- Customers acknowledge that participation in excursions involves inherent risks, including but not limited to physical exertion, environmental conditions, and potential exposure to hazards. By booking through CanaryVIP, customers assume full responsibility for any risks associated with their participation and waive any claims against CanaryVIP arising from such risks.
Legal Framework and Dispute Resolution
Governing Law and Jurisdiction
- Applicability of Local Laws: These Terms and Conditions are governed by the laws of Spain and the Canary Islands. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the local courts.
- Resolution of Disputes: CanaryVIP is committed to resolving any disputes amicably and efficiently. We encourage direct communication as the first step towards resolving any issues that may arise.
Amendments to Terms and Conditions
- Notification of Changes: CanaryVIP reserves the right to update or modify these Terms and Conditions at any time. All changes will be posted on our website and, where applicable, notified to you directly. Continued use of our services following any changes indicates your acceptance of the new terms.
Itinerary Changes
- Guide’s Discretion: While we strive to adhere to the planned itineraries, please note that changes might be necessary due to various factors such as weather conditions, safety concerns, or other unforeseen circumstances. CanaryVIP and its excursion providers reserve the right to modify itineraries, schedules, and services without prior notice. Such modifications do not entitle customers to a refund unless explicitly stated in the excursion’s cancellation policy.
Acknowledgment and Acceptance
Final Agreement
- Binding Acceptance: By completing your booking with CanaryVIP, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. This agreement represents a binding contract between you and CanaryVIP, ensuring a mutual understanding of expectations and responsibilities.
In choosing CanaryVIP for your adventures in the Canary Islands, you’re not just selecting an excursion provider; you’re choosing a partner committed to delivering experiences that go beyond the ordinary. From the moment you book with us to the completion of your journey, we’re dedicated to ensuring that every aspect of your experience is seamless, enjoyable, and unforgettable. We look forward to welcoming you and creating lasting memories together in the Canary Islands.
