Welcome to CanaryVIP, your premier partner for exceptional experiences in the Canary Islands. Our mission is to ensure that every excursion, tour, and activity you book with us not only meets but exceeds your expectations. These comprehensive Terms and Conditions are designed to provide a clear, mutual understanding of our service commitment to you and outline the responsibilities and expectations of all parties involved.
Company: Comercio y Marketing Online SL
CIF: B76750876
Introduction to Our Services
CanaryVIP offers a wide array of meticulously curated excursions, tours, and activities tailored to enrich your visit to the Canary Islands. From the initial booking process through the completion of your adventure, we are dedicated to providing a seamless, enjoyable, and memorable experience. This document outlines the contractual agreement between you, the valued customer, and CanaryVIP, ensuring transparency and trust throughout your journey with us.
Booking and Reservation Details
Making Your Booking
- Eligibility and Authority: The individual making the reservation must be at least 18 years old and possess the authority to bind all participants to these terms.
- Accuracy of Information: Providing accurate, complete details at the time of booking is crucial for us to deliver the exceptional service you expect. This includes personal information for all participants, specific needs, and any preferences or requirements.
Confirming Your Adventure
- Reservation Confirmation: Upon booking, you will receive a confirmation detailing your chosen excursions, including dates, times, and any pertinent information necessary for your experience.
- Deposit and Payment: Some excursions may require a deposit at the time of booking, with the rest remaining payment due the day of the activity. Payment methods and timelines will be clearly communicated during the booking process.
Pricing and Payments
Transparent Pricing
- Inclusive of Taxes and Fees: All quoted prices include applicable taxes, fees, and charges, ensuring no hidden costs. We strive for transparency in every aspect of our service.
- Price Adjustments: Should there be any changes to taxes, fees, or charges that affect the price of your excursion, we will notify you promptly and adjust your booking accordingly.
Best Price Guarantee
- Value Assurance: CanaryVIP is committed to providing the best value for your experiences. If you find an identical excursion offered at a lower price by another provider, we will match the price under certain conditions, ensuring you always receive unparalleled value for your investment.
Cancellations and Modifications
Flexible Cancellation Policy
- Cancelling Your Booking: We understand that plans can change. CanaryVIP offers a flexible cancellation policy, depending on the cancellation policy specified in each activity’s description.
- Modifications: Should you need to change your booking, we will make every effort to accommodate your request based on availability and any potential price adjustments.
Operator Cancellations
- Unforeseen Cancellations: In the rare event an excursion is cancelled by the operator due to unforeseen circumstances, CanaryVIP will offer alternative arrangements or a full refund, ensuring minimal disruption to your plans.
No Show Policy
- No Refunds: In the event of a no show, no refunds will be issued under any circumstances. Please ensure timely attendance to avoid any inconvenience.
Operational Excellence and Customer Satisfaction
Commitment to Quality
- Partnering with the Best: CanaryVIP collaborates exclusively with top-tier excursion providers known for their quality, reliability, and exceptional service. We rigorously vet all partners to ensure they meet our high standards.
- Continuous Monitoring and Improvement: Feedback is vital for our growth and your satisfaction. We actively seek and act upon your feedback to enhance our offerings continually.
Customer Support and Assistance
- Personalized Service: Our dedicated team is available to assist you before, during, and after your excursion to ensure a hassle-free experience. Whether it’s a question about your booking or a special request, we’re here to help.
- Emergency Assistance: In the unlikely event of an emergency, CanaryVIP provides support and coordination to address your needs promptly, ensuring your safety and well-being.
Rights and Responsibilities
Your Engagement
- Following Safety Guidelines: For your safety and enjoyment, we ask that you adhere to all safety instructions and guidelines provided by CanaryVIP and our excursion partners.
- Respect for Local Customs and Environment: Embracing the local culture and environment is part of the adventure. We encourage respectful interaction with local communities and ecosystems.
Our Assurance
-
- Accurate Descriptions: While CanaryVIP strives to ensure that all excursion descriptions, images, and information provided on our website and promotional materials accurately represent the experiences offered, please note that specific details may vary due to factors beyond our control. We reserve the right to make necessary adjustments to itineraries or services to enhance your overall experience. Any such changes will be communicated promptly to ensure your expectations are managed appropriately.
- Responsiveness to Concerns: Should you have any concerns or issues during your excursion, we commit to addressing them promptly and efficiently, striving for your complete satisfaction.
Legal Framework and Dispute Resolution
Governing Law and Jurisdiction
- Applicability of Local Laws: These Terms and Conditions are governed by the laws of Spain and the Canary Islands. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the local courts.
- Resolution of Disputes: CanaryVIP is committed to resolving any disputes amicably and efficiently. We encourage direct communication as the first step towards resolving any issues that may arise.
Amendments to Terms and Conditions
- Notification of Changes: CanaryVIP reserves the right to update or modify these Terms and Conditions at any time. All changes will be posted on our website and, where applicable, notified to you directly. Continued use of our services following any changes indicates your acceptance of the new terms.
Itinerary Changes
- Guide’s Discretion: While we strive to adhere to the planned itineraries, please note that changes might be necessary due to various factors such as weather conditions, safety concerns, or other unforeseen circumstances. Any alterations will be made at the discretion of the tour guide, prioritizing your safety and overall experience.
Acknowledgment and Acceptance
Final Agreement
- Binding Acceptance: By completing your booking with CanaryVIP, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. This agreement represents a binding contract between you and CanaryVIP, ensuring a mutual understanding of expectations and responsibilities.
In choosing CanaryVIP for your adventures in the Canary Islands, you’re not just selecting an excursion provider; you’re choosing a partner committed to delivering experiences that go beyond the ordinary. From the moment you book with us to the completion of your journey, we’re dedicated to ensuring that every aspect of your experience is seamless, enjoyable, and unforgettable. We look forward to welcoming you and creating lasting memories together in the Canary Islands.
