{"id":2508,"date":"2013-12-16T19:45:19","date_gmt":"2013-12-16T19:45:19","guid":{"rendered":"http:\/\/impreza.us-themes.net\/?page_id=2508"},"modified":"2026-03-05T00:37:55","modified_gmt":"2026-03-05T00:37:55","slug":"faq-page","status":"publish","type":"page","link":"https:\/\/canaryvip.com\/ro\/faq-page\/","title":{"rendered":"Pagina de \u00eentreb\u0103ri frecvente"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_c70c97eb height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 class=\"w-text us_custom_613e5af5\"><span class=\"w-text-h\"><span class=\"w-text-value\">\u00centreb\u0103ri frecvente<\/span><\/span><\/h1><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Tot ce trebuie s\u0103 \u0219ti\u021bi despre rezervarea de excursii, tururi \u0219i activit\u0103\u021bi cu CanaryVIP. Dac\u0103 \u00eentrebarea dvs. nu are r\u0103spuns aici, contacta\u021bi-ne pe WhatsApp, e-mail sau telefon \u0219i v\u0103 vom r\u0103spunde rapid.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion remove_indents\" style=\"--sections-title-size:1.2rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_left\"><div class=\"w-tabs-section\" id=\"pb63\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pb63\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Cum func\u021bioneaz\u0103 rezervarea?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pb63\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Selecta\u021bi activitatea dorit\u0103 de pe site-ul nostru, alege\u021bi data \u0219i num\u0103rul de persoane \u0219i finaliza\u021bi procesul de plat\u0103. Ve\u021bi primi un e-mail de confirmare cu toate detaliile: numele activit\u0103\u021bii, data, ora, punctul de \u00eent\u00e2lnire \u0219i orice instruc\u021biuni de care ave\u021bi nevoie pentru acea zi.<\/p>\n<p>Unele activit\u0103\u021bi v\u0103 permit s\u0103 pl\u0103ti\u021bi un depozit acum \u0219i s\u0103 achita\u021bi restul \u00een ziua evenimentului. Altele necesit\u0103 plata integral\u0103 \u00een avans. Acest lucru este indicat \u00een mod clar pe pagina fiec\u0103rei activit\u0103\u021bi \u00eenainte de finalizarea comenzii.<\/p>\n<p>V\u0103 recomand\u0103m s\u0103 rezerva\u021bi c\u00e2t mai devreme posibil \u00een perioadele aglomerate (iulie, august, Cr\u0103ciun, Pa\u0219te \u0219i Carnaval). Tururile populare precum catamaranul Freebird One \u0219i biletele Siam Park se pot epuiza cu zile \u00eenainte.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lcee\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lcee\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce metode de plat\u0103 accepta\u021bi?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lcee\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Proces\u0103m pl\u0103\u021bile prin Stripe \u0219i PayPal, ambele fiind complet criptate \u0219i sigure. Pute\u021bi pl\u0103ti cu Visa, Mastercard, American Express, Apple Pay, Google Pay, iDEAL, Revolut Pay \u0219i majoritatea celorlalte metode de plat\u0103 importante.<\/p>\n<p>Toate tranzac\u021biile sunt \u00een euro (\u20ac). \u00cen cazul \u00een care contul dvs. bancar este deschis \u00eentr-o alt\u0103 moned\u0103, banca dvs. va efectua conversia la cursul s\u0103u standard.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"be78\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-be78\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Exist\u0103 o preluare de la hotelul meu?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-be78\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Multe dintre activit\u0103\u021bile noastre includ un serviciu de colectare din sta\u021biile desemnate \u00een principalele zone turistice: Costa Adeje, Playa de las Am\u00e9ricas, Los Cristianos \u0219i, uneori, alte zone. Punctul de preluare este, de obicei, un punct de reper cunoscut sau o sta\u021bie de autobuz aproape de locul dvs. de cazare, nu neap\u0103rat intrarea \u00een hotel, deoarece multe hoteluri nu permit accesul autocarului \u00een incinta lor.<\/p>\n<p>E-mailul dvs. de confirmare va include loca\u021bia \u0219i ora exact\u0103 de preluare. Dac\u0103 cazarea dvs. se afl\u0103 \u00een afara rutei standard (de exemplu, \u00een Golf del Sur sau Los Gigantes), contacta\u021bi-ne \u0219i v\u0103 vom anun\u021ba cea mai apropiat\u0103 op\u021biune sau v\u0103 vom sugera alternative.<\/p>\n<p>Pentru excursiile cu barca care pleac\u0103 din portul Puerto Col\u00f3n sau Los Cristianos, unele excursii includ preluarea, \u00een timp ce altele v\u0103 cer s\u0103 v\u0103 descurca\u021bi singuri p\u00e2n\u0103 la port. Acest lucru este \u00eentotdeauna men\u021bionat pe pagina activit\u0103\u021bii.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y004\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y004\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Care este politica dumneavoastr\u0103 de anulare?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y004\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Majoritatea activit\u0103\u021bilor pot fi anulate cu o rambursare integral\u0103 dac\u0103 ne anun\u021ba\u021bi cel pu\u021bin <strong>cu 48 de ore \u00eenainte de ora de \u00eencepere programat\u0103<\/strong>. Unele activit\u0103\u021bi cu logistic\u0103 mai complex\u0103 (chartere private, rezerv\u0103ri pentru grupuri mari) pot necesita un preaviz de 72 de ore sau mai mult. Perioada specific\u0103 de anulare este \u00eentotdeauna afi\u0219at\u0103 pe pagina activit\u0103\u021bii.<\/p>\n<p>Anul\u0103rile efectuate \u00een interiorul ferestrei nerambursabile (de obicei mai pu\u021bin de 48 de ore) nu sunt eligibile pentru rambursare. Anul\u0103rile \u00een aceea\u0219i zi \u0219i neprezent\u0103rile nu pot fi rambursate, deoarece furnizorul a rezervat deja echipajul, echipamentul \u0219i spa\u021biul pentru rezervarea dvs.<\/p>\n<p>Dac\u0103 apare ceva neprev\u0103zut, contacta\u021bi-ne c\u00e2t mai cur\u00e2nd posibil. \u00cen func\u021bie de activitate \u0219i de furnizor, am putea s\u0103 v\u0103 mut\u0103m la o alt\u0103 dat\u0103, \u00een loc s\u0103 anul\u0103m totul.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d18c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d18c\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 vremea rea \u00eemi anuleaz\u0103 activitatea?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d18c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Siguran\u021ba este factorul decisiv. \u00cen cazul \u00een care condi\u021biile m\u0103rii, v\u00e2ntul sau vremea fac nesigur\u0103 desf\u0103\u0219urarea activit\u0103\u021bii, operatorul o va anula \u0219i v\u0103 vom contacta pentru a v\u0103 oferi o dat\u0103 alternativ\u0103. Dac\u0103 nu este disponibil\u0103 nicio dat\u0103 potrivit\u0103 \u00een timpul sejurului dumneavoastr\u0103, ve\u021bi primi o rambursare complet\u0103.<\/p>\n<p>Acest lucru se aplic\u0103 atunci c\u00e2nd operatorul stabile\u0219te c\u0103 condi\u021biile sunt nesigure, nu atunci c\u00e2nd este doar \u00eennorat sau bate v\u00e2ntul u\u0219or. Coasta de sud a insulei Tenerife are o clim\u0103 bl\u00e2nd\u0103 pe tot parcursul anului, iar majoritatea activit\u0103\u021bilor se desf\u0103\u0219oar\u0103 peste 350 de zile pe an. Anul\u0103rile din cauza vremii sunt mai pu\u021bin frecvente, dar se \u00eent\u00e2mpl\u0103 ocazional, \u00een special \u00een cazul excursiilor cu barca \u00een timpul furtunilor de iarn\u0103.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m310\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m310\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Activit\u0103\u021bile sunt potrivite pentru copii?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m310\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Multe dintre activit\u0103\u021bile noastre sunt ideale pentru familii. Fiecare list\u0103 indic\u0103 v\u00e2rsta minim\u0103 recomandat\u0103 \u0219i orice cerin\u021be specifice (restric\u021bii de \u00een\u0103l\u021bime pentru parcurile acvatice, capacitatea de \u00eenot pentru sporturile acvatice etc.).<\/p>\n<p>Ca un ghid general: excursiile cu barca pentru observarea balenelor, biletele pentru parcurile tematice (Siam Park, Loro Parque), excursiile cu autobuzul cu ghid \u0219i excursiile cu caiacul sunt populare pentru familii. Excursiile cu jet ski necesit\u0103 de obicei ca participan\u021bii s\u0103 aib\u0103 peste 16 ani (sau s\u0103 c\u0103l\u0103toreasc\u0103 ca pasager cu un adult). La safariurile cu quad-uri \u0219i buggy-uri, v\u00e2rsta minim\u0103 a \u0219oferului este de obicei de 18 ani, iar copiii trebuie s\u0103 c\u0103l\u0103toreasc\u0103 ca pasageri.<\/p>\n<p>Dac\u0103 nu sunte\u021bi sigur dac\u0103 ceva este potrivit pentru copiii dvs., trimite\u021bi-ne un mesaj cu v\u00e2rsta lor \u0219i v\u0103 vom oferi o recomandare sincer\u0103.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x481\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x481\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 data mea preferat\u0103 este epuizat\u0103?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x481\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Dac\u0103 data dorit\u0103 nu este disponibil\u0103, contacta\u021bi-ne. Putem verifica disponibilitatea de ultim moment direct cu furnizorul, v\u0103 putem sugera o activitate alternativ\u0103 similar\u0103 sau v\u0103 putem ad\u0103uga pe o list\u0103 de a\u0219teptare \u00een cazul \u00een care se va elibera un loc. Nu v\u0103 vom percepe nicio tax\u0103, cu excep\u021bia cazului \u00een care putem confirma o rezervare de care sunte\u021bi mul\u021bumit.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o5fb\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o5fb\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Oferi\u021bi o garan\u021bie a celui mai bun pre\u021b?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o5fb\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Da. Dac\u0103 g\u0103si\u021bi exact aceea\u0219i activitate la un pre\u021b publicat mai mic pe un alt site web sau platform\u0103 de rezervare, anun\u021ba\u021bi-ne \u0219i vom face tot posibilul s\u0103 \u00eel egal\u0103m sau s\u0103 \u00eel dep\u0103\u0219im. Compara\u021bia trebuie s\u0103 fie pentru acela\u0219i operator, aceea\u0219i dat\u0103 \u0219i acelea\u0219i incluziuni. <a href=\"https:\/\/canaryvip.com\/ro\/best-guaranteed-price-policy\/\">Detaliile complete ale promisiunii noastre de pre\u021b sunt aici.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o766\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o766\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Pot rezerva mai multe activit\u0103\u021bi \u00een acela\u0219i timp?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o766\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Da. Ad\u0103uga\u021bi \u00een co\u0219 c\u00e2t de multe activit\u0103\u021bi dori\u021bi \u0219i achita\u021bi dintr-o singur\u0103 dat\u0103. Acesta este cel mai simplu mod de a planifica mai multe zile de excursii f\u0103r\u0103 a efectua tranzac\u021bii separate. Fiecare activitate va avea propria confirmare cu detalii individuale \u0219i ore de preluare.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y8d5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y8d5\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Oferi\u021bi tarife de grup?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y8d5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Pentru grupuri mai mari (de obicei peste 10 persoane), putem aranja pre\u021buri speciale \u0219i logistic\u0103 personalizat\u0103. Acest lucru este valabil pentru charterele private, tururile ghidate, excursiile corporative \u0219i pachetele cu activit\u0103\u021bi multiple. Contacta\u021bi-ne cu dimensiunea grupului, activit\u0103\u021bile \u0219i datele preferate, iar noi vom \u00eentocmi o propunere personalizat\u0103.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"da71\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-da71\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce ar trebui s\u0103 aduc \u00een acea zi?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-da71\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Fiecare pagin\u0103 de activitate include recomand\u0103ri specifice, dar ca regul\u0103 general\u0103:<\/p>\n<p><strong>Excursii cu barca \u0219i sporturi nautice:<\/strong> Costum de baie, prosop, crem\u0103 de protec\u021bie solar\u0103 (factor ridicat), ochelari de soare, o jachet\u0103 u\u0219oar\u0103 sau hanorac (pe mare este mai r\u0103coare dec\u00e2t pe \u021b\u0103rm) \u0219i tablete \u00eempotriva r\u0103ului de mare dac\u0103 sunte\u021bi predispus la r\u0103u de mi\u0219care. Echipamentul de snorkelling este de obicei furnizat.<\/p>\n<p><strong>Drume\u021bii \u0219i excursii terestre (Teide, Anaga, safari cu jeep):<\/strong> Pantofi rezisten\u021bi cu v\u00e2rf \u00eenchis, protec\u021bie solar\u0103, ap\u0103 \u0219i un strat cald pentru altitudine. Teide poate fi cu 15-20\u00b0C mai rece dec\u00e2t coasta.<\/p>\n<p><strong>Parcuri tematice:<\/strong> Hainele confortabile, costumele de baie (pentru parcurile acvatice) \u0219i pantofii de ap\u0103 sunt utile. Protec\u021bia solar\u0103 este esen\u021bial\u0103. Majoritatea parcurilor au la dispozi\u021bie dulapuri.<\/p>\n<p>\u00cen toate activit\u0103\u021bile: aduce\u021bi-v\u0103 telefonul pentru fotografii, dar lua\u021bi \u00een considerare o carcas\u0103 impermeabil\u0103 pentru orice se \u00eent\u00e2mpl\u0103 pe ap\u0103.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"xbea\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-xbea\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 \u00eent\u00e2rzii la preluare?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-xbea\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Contacta\u021bi-ne imediat prin WhatsApp sau telefon. Vom \u00eencerca s\u0103 contact\u0103m \u0219oferul sau furnizorul pentru a g\u0103si o solu\u021bie. Cu toate acestea, activit\u0103\u021bile cu transport programat (excursii cu autobuzul, prelu\u0103ri comune) nu pot re\u021bine plecarea pentru pasageri individuali, deoarece acest lucru \u00eei afecteaz\u0103 pe to\u021bi ceilal\u021bi participan\u021bi la excursie. Dac\u0103 vehiculul a plecat deja, vom face tot posibilul s\u0103 v\u0103 ajut\u0103m s\u0103 ajunge\u021bi independent la punctul de activitate, dar acest lucru nu poate fi garantat.<\/p>\n<p>Prezen\u021ba la punctul de preluare cu 5-10 minute mai devreme evit\u0103 orice stres.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wd5a\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wd5a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 nu apar deloc?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wd5a\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Persoanele care nu se prezint\u0103 nu sunt eligibile pentru nicio rambursare. Furnizorul va fi rezervat echipaj, echipament \u0219i capacitate special pentru rezervarea dvs., iar spa\u021biul respectiv ar fi putut fi oferit unui alt client. Dac\u0103 \u0219ti\u021bi dinainte c\u0103 nu pute\u021bi ajunge, contacta\u021bi-ne \u00eenainte de termenul limit\u0103 de anulare \u0219i putem fie s\u0103 reorganiz\u0103m, fie s\u0103 anul\u0103m cu o rambursare (\u00een conformitate cu condi\u021biile pentru activitatea respectiv\u0103).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fed6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fed6\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Am un handicap sau mobilitate redus\u0103. Pot participa \u00een continuare?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fed6\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Multe dintre activit\u0103\u021bile noastre pot g\u0103zdui oaspe\u021bi cu mobilitate redus\u0103 sau cu nevoi specifice, dar depinde de activitate \u0219i de facilit\u0103\u021bile furnizorului. Anun\u021ba\u021bi-ne cerin\u021bele dvs. \u00een momentul rezerv\u0103rii (sau \u00een prealabil) \u0219i vom verifica direct cu operatorul. Prefer\u0103m s\u0103 v\u0103 d\u0103m un r\u0103spuns sincer \u00een avans dec\u00e2t s\u0103 ajunge\u021bi \u0219i s\u0103 fi\u021bi dezam\u0103gi\u021bi.<\/p>\n<p>Pentru excursiile cu barca, majoritatea catamaranelor mai mari au acces pe puntea plat\u0103. Unele ambarca\u021biuni mai mici pot fi mai greu de abordat. Parcurile tematice au propriile informa\u021bii privind accesibilitatea la fa\u021ba locului. Tururile ghidate cu autobuzul sunt \u00een general accesibile. Sporturile nautice variaz\u0103 foarte mult, a\u0219a c\u0103 v\u0103 rug\u0103m s\u0103 \u00eentreba\u021bi \u0219i v\u0103 vom sf\u0103tui.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s044\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s044\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Am o restric\u021bie alimentar\u0103. Va fi aceasta o problem\u0103?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s044\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>\u00cen cazul \u00een care activitatea dvs. include m\u00e2ncare sau b\u0103uturi (multe excursii cu barca fac acest lucru), anun\u021ba\u021bi-ne despre orice alergii sau cerin\u021be dietetice \u00een momentul rezerv\u0103rii. Vom transmite aceste informa\u021bii furnizorului, astfel \u00eenc\u00e2t acesta s\u0103 se poat\u0103 preg\u0103ti corespunz\u0103tor. Cererile obi\u0219nuite, cum ar fi vegetariene, vegane, f\u0103r\u0103 gluten sau halal, pot fi de obicei luate \u00een considerare cu o notificare prealabil\u0103.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a1c5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a1c5\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Cum pot utiliza un cod de reducere?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a1c5\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Introduce\u021bi codul \u00een c\u00e2mpul codului promo\u021bional \u00een timpul procesului de plat\u0103 \u0219i reducerea va fi aplicat\u0103 la suma total\u0103 \u00eenainte de plat\u0103. Codurile sunt sensibile la majuscule \u0219i au dat\u0103 de expirare. Dac\u0103 codul dvs. nu func\u021bioneaz\u0103, verifica\u021bi dac\u0103 exist\u0103 gre\u0219eli de scriere sau contacta\u021bi-ne \u0219i vom rezolva problema.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x337\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x337\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Exist\u0103 o eroare \u00een rezervarea mea. Ce trebuie s\u0103 fac?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x337\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Contacta\u021bi-ne imediat ce observa\u021bi gre\u0219eala. Fie c\u0103 este vorba despre o dat\u0103 gre\u0219it\u0103, un num\u0103r incorect de participan\u021bi sau o gre\u0219eal\u0103 de ortografie a unui nume, putem rezolva rapid majoritatea problemelor. Cu c\u00e2t ne anun\u021ba\u021bi mai repede, cu at\u00e2t este mai u\u0219or de rezolvat f\u0103r\u0103 a v\u0103 afecta planurile.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u4a2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u4a2\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Unde pot g\u0103si confirmarea rezerv\u0103rii mele?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u4a2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Dup\u0103 rezervare, v\u0103 trimitem confirmarea prin e-mail\/WhatsApp. Aceasta include numele activit\u0103\u021bii, data, ora \u0219i detaliile de preluare sau punctul de \u00eent\u00e2lnire. Dac\u0103 nu vede\u021bi e-mailul, verifica\u021bi folderul de spam sau de promo\u021bii. De asemenea, ne pute\u021bi r\u0103spunde pe WhatsApp dac\u0103 dori\u021bi s\u0103 vi-l retrimitem.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e60e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e60e\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Vorbe\u0219ti limba mea?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e60e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Echipa noastr\u0103 comunic\u0103 \u00een englez\u0103 \u0219i spaniol\u0103, iar site-ul nostru web este disponibil \u00een peste 15 limbi. Majoritatea ghizilor de activit\u0103\u021bi \u0219i a echipajului vorbesc cel pu\u021bin engleza \u0219i spaniola, mul\u021bi vorbind \u0219i germana, franceza, olandeza sau alte limbi, \u00een func\u021bie de operator. Dac\u0103 limba este o problem\u0103 pentru o anumit\u0103 activitate, \u00eentreba\u021bi-ne \u0219i vom verifica ce este disponibil.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l78a\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l78a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Ce diferen\u021biaz\u0103 CanaryVIP de alte site-uri de rezerv\u0103ri?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l78a\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Suntem o companie local\u0103 cu sediul \u00een Adeje, \u00een sudul insulei Tenerife. Biroul nostru este deschis \u00een fiecare zi, iar echipa noastr\u0103 locuie\u0219te pe insul\u0103, astfel \u00eenc\u00e2t, dac\u0103 exist\u0103 o problem\u0103 cu rezervarea dvs. sau \u00een ziua activit\u0103\u021bii dvs., ve\u021bi vorbi cu cineva din apropiere care o poate rezolva.<\/p>\n<p>Nu enumer\u0103m sute de activit\u0103\u021bi. Lucr\u0103m cu un num\u0103r mai mic de operatori pe care \u00eei cunoa\u0219tem \u0219i \u00een care avem \u00eencredere \u0219i vindem numai experien\u021be pe care ne sim\u021bim confortabil s\u0103 ne punem numele.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y8f8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y8f8\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">\u00cemi pute\u021bi recomanda activit\u0103\u021bi bazate pe interesele mele?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y8f8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Categoric. Spune\u021bi-ne ce fel de c\u0103l\u0103torie c\u0103uta\u021bi (aventur\u0103, relaxare, distrac\u021bie \u00een familie, romantism, natur\u0103), c\u00e2te zile ave\u021bi la dispozi\u021bie \u0219i orice preferin\u021be sau constr\u00e2ngeri, iar noi v\u0103 vom sugera o list\u0103 scurt\u0103 personalizat\u0103. Ne pute\u021bi contacta prin WhatsApp, e-mail sau prin formularul de contact de pe site-ul nostru. Prefer\u0103m s\u0103 v\u0103 ajut\u0103m s\u0103 g\u0103si\u021bi activitatea potrivit\u0103 dec\u00e2t s\u0103 rezerva\u021bi ceva care nu se potrive\u0219te cu ceea ce c\u0103uta\u021bi.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fa95\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" style=\"background:var(--color-content-bg-alt);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fa95\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\" itemprop=\"name\">Cum pot contacta CanaryVIP?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fa95\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column us_custom_0f088a09 has_text_color\"><div class=\"wpb_wrapper\"><p>Ne pute\u021bi contacta prin:<\/p>\n<ul>\n<li><strong>WhatsApp<\/strong> (cel mai rapid pentru \u00eentreb\u0103ri rapide \u0219i probleme legate de ziua activit\u0103\u021bii)<\/li>\n<li><strong>Email<\/strong> prin intermediul nostru <a href=\"https:\/\/canaryvip.com\/ro\/contact\/\">pagina de contact<\/a><\/li>\n<li><strong>Telefon<\/strong> \u00een timpul orelor de lucru<\/li>\n<\/ul>\n<p>Ne propunem s\u0103 r\u0103spundem la toate mesajele \u00een c\u00e2teva ore \u00een timpul zilei. Pentru probleme urgente \u00een ziua activit\u0103\u021bii dumneavoastr\u0103, WhatsApp este cea mai bun\u0103 modalitate de a ne contacta.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Frequently Asked QuestionsEverything you need to know about booking excursions, tours and activities with CanaryVIP. If your question isn&#8217;t answered here, reach out to us on WhatsApp, email or phone and we&#8217;ll get back to you quickly. How does booking work?Pick the activity you want from our website, choose your date and the number of...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2508","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/pages\/2508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/comments?post=2508"}],"version-history":[{"count":11,"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/pages\/2508\/revisions"}],"predecessor-version":[{"id":16811,"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/pages\/2508\/revisions\/16811"}],"wp:attachment":[{"href":"https:\/\/canaryvip.com\/ro\/wp-json\/wp\/v2\/media?parent=2508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}